At ProjectHaul.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may return your item under the following conditions:

• Return Window: Returns are accepted within 5 business days of purchase. Please ensure that the return is initiated within this period to be eligible for a refund.
• Restocking Fee: A 15% restocking fee will be deducted from the refund amount. This fee helps us cover the costs associated with restocking and processing the returned item.
• Condition: The item must be in its original condition with all tags attached and packaging intact. Items that are damaged, altered, or not in their original condition may not be eligible for a refund.
• Shipping Costs: Shipping costs for returns are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Refund Process: Once we receive and inspect the returned item, we will process the refund accordingly. Refunds will be issued to the original payment method within a certain number of days, depending on your card issuer’s policies.

Non-Returnable Items: Certain items are non-returnable.

Exchanges: If you need to exchange an item for the same product, please contact us at [email protected]. We will provide instructions on how to proceed with the exchange.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the product and the defect. We will provide instructions on how to return the item and will cover the shipping costs for the return.

Contact Us: If you have any questions or need assistance with your return, please contact our customer service team at:

• Email: [email protected]
• Phone: +1 630 774 8478
• Address: 1500 Dearborn Ave, Suite# 11, Aurora, IL, 60505

We appreciate your understanding and cooperation in adhering to our return policy. Our goal is to provide you with the best possible service and ensure your satisfaction with every purchase.